Cancellation, Returns & Refunds

Cancellations

You can cancel your order free of charge any time before it has been dispatched, by contacting us at support@averonspices.com or via WhatsApp. Once an order has been dispatched, it can no longer be cancelled — you may instead return it on delivery following the process below.

What Can Be Returned

Because our products are consumable food items — whole spices, ground spices, and masala blends — we cannot accept returns for a changed mind once the seal has been opened, for food safety and hygiene reasons.

We will happily offer a replacement or full refund if your order arrives:

• Damaged or leaking in transit
• The wrong product or variant
• Missing an item from your order
• Defective, spoiled, or with a sealing issue
• Past its expiry date, or with an unreasonably short shelf life remaining on arrival

This applies whether or not the packaging has been opened, since these issues are quality or delivery problems, not a change of mind.

Reporting a Problem

Please contact us within 7 days of delivery at support@averonspices.com or WhatsApp at +91 88501 57630, with your order number and clear photos (or a short video) of the issue. For items damaged in transit or missing from your package, please report this within 48 hours of delivery so we can act quickly.

How Refunds Work

Once we've reviewed your request and confirmed the issue, we'll process your refund within 5–7 working days:

• Paid online (Razorpay): refunded to your original payment method. Your bank or card provider may take a few additional days to reflect the credit.
• Paid by Cash on Delivery: refunded via bank transfer or UPI to an account you provide, since we have no card or payment instrument to refund to automatically.

Replacements

If you'd prefer a replacement over a refund for an eligible issue, let us know — we'll ship a replacement at no additional cost once the issue is confirmed.

Your Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We will not refuse a replacement or refund where goods are defective, deficient, delivered late, or not as described.