Privacy Policy

Information We Collect

Information you give us directly — your name, email address, phone number, shipping and billing address, PIN code, and (if you request a GST invoice) your GSTIN and business name, when you place an order, create an account, contact support, or sign up for our newsletter. If you tell us your cooking preferences (for example, favourite cuisines or spice blends) or request bulk/export quotes, we store that alongside your order history to serve you better.

Information collected automatically — your IP address, browser and device type, pages visited, and general usage patterns on our site, collected via standard web server logs and cookies.

Information from third parties — payment status and transaction references from our payment gateway (Razorpay), and delivery status from our courier partners.

We do not collect or store your card, UPI, or bank account details. Payments are processed directly by Razorpay, a PCI-DSS-compliant payment gateway, and that data never passes through our servers.

How We Use Your Information

• To process, fulfil, and deliver your orders
• To communicate with you about your order, account, or support requests
• To detect and prevent fraud
• To send marketing communications — only if you have opted in, and you can opt out at any time
• To improve our website, products, and customer experience
• To comply with legal and tax obligations under Indian law

Cookies

We use cookies to keep you signed in, remember items in your cart and wishlist, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site (like checkout) may not work correctly without them.

Who We Share Your Information With

We share your information only with the following categories of parties, and only as needed to run our business:

• Payment gateway (Razorpay) — to process your payment
• Courier and logistics partners — to deliver your order
• Email/SMS/WhatsApp service providers — to send order updates and, if opted in, marketing messages
• Government or regulatory authorities — where required by law

We do not sell, rent, or trade your personal information to anyone for their own marketing purposes.

Data Security

We use industry-standard measures, including HTTPS encryption, to protect your data. No method of transmission or storage is 100% secure, but we take reasonable steps appropriate to the sensitivity of the information involved.

Data Retention

We retain your order and account information for as long as necessary to provide our services, resolve disputes, and comply with our legal and tax obligations. You can request deletion of your account data at any time (see "Your Rights" below), subject to records we are legally required to keep.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

Children's Privacy

Our site is not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.